There are too many people in debt today that have no idea what to do if a debt collector starts harassing them. Furthermore, these same people would have no clue on how to go about reporting them to the authorities. But, it’s not their fault. Honestly, debt collectors can throw phrases at you that will make you think that the law is not on your side. In reality, you have most of the weight where debt collection law is concerned.
If you suspect that a debt collector or agency is violating the law or being coercive or deceptive with you, then you need to report them to the proper authorities immediately. In this case, you would report them to the Federal Trade Commission, for FTC for short.
The FTC operates a page on their website (www.ftc.gov) that is dedicated to reporting creditors who are harassing or deceiving you. But, you simply cannot get off the phone with a harassing debt collector and report them. You need to get some more information before you proceed with your claim.
Here are a few tips to help extract the necessary information out of the debt collector or agency:
- Always have a pen and paper ready when a debt collector calls. As the phone is ringing, jot down the date, time, and phone number on your caller ID.
- Get the name and physical location of the debt collection agency that is calling you.
- Get the name and/or operator ID number of the collector that is calling you.
- Inform the debt collector that their practices are unfair and/or illegal and that you will be reporting them.
Now, you need to work this information into the conversation lightly. If a debt collector is aware that he or she is doing something illegal and they suspect you are trying to gather information about them, they will most likely hang up or refuse to give you the information.
What you need to do is play along with them. Gradually work the elements above into the conversation but do it passively. Your goal is to obtain as much information as possible without the debt collector catching onto what you are doing.
You can still file a claim with the FTC if you don’t have any of the information above, however, the less information you have the longer it will take the FTC to take proper legal action.
Once you have all of your information jotted down, head to the FTC’s website and file a claim. Usually, the FTC will give you a phone call or send you an email with the status of your complaint. If you have not heard from them in a while, you can call their toll-free hotline at 1-877-382-4357.